Reference

raden11 Terms & Conditions for Your Account

raden11 Terms & Conditions explain how your account, wallet records and lobby access work before you open an account.

Account eligibilityWallet recordsPhone verificationLocal-law access

Read the Terms Before Opening Your Account

raden11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions form the agreement between you and us when you create, access or use an account. They explain who may access the service, how one account is maintained, when phone verification is required, and how we may pause an account while checking unusual

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details. Access or eligibility depends on local law, and you are responsible for using the service only where local law permits. The policy also covers wallet records linked to DANA, OVO, GoPay and QRIS, including the need for payment details to match your account where a
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check is requested. Bank transfer, virtual account and card-free QRIS records may be retained as transaction evidence. By continuing, you confirm that the personal details you provide are current and that you will read any amended wording before using the account again. The current text applies
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from the date shown on the page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS SUPPORT

Contact Us About a Terms Question

A clear contact path helps when a clause affects your account, phone check or wallet record.

Account clause Ask us to explain an account condition by giving the registered phone detail and the section heading you are reading. We will keep the response focused on that policy wording.

Wallet record For a DANA, OVO, GoPay or QRIS question, include the payment reference and account identifier. Do not send a wallet PIN or one-time verification code with your request.

Access concern If login or eligibility is affected, contact support through your account path and state your location and device type. Access depends on local law, so those details help us assess the request.

ACCOUNT PRACTICE

Check How We Handle Account Terms

We apply this policy through identifiable account steps rather than informal promises. Your phone verification, wallet reference and policy requests are handled against the account record you provide.

Data handling

We use account details, phone verification results and payment references to operate the conditions described here. Give us accurate data so a policy check does not rely on an incorrect account record.

Cookies

Cookies can preserve sign-in state and basic session choices on your device. Clearing them may require you to repeat the login or phone verification step covered by these Terms & Conditions.

Account security

Keep your password, phone access and verification codes private. Our conditions treat activity completed through your authenticated account as your responsibility unless you report an access concern promptly.

Record retention

We may retain account, wallet and support records for the period needed to apply these conditions, resolve disputes and meet applicable legal duties. The retained record can include QRIS or bank references.

Policy changes

When wording changes, we place the updated Terms & Conditions on this page with its effective date. Review the revised clauses before continuing, especially after changes affecting account access or wallet checks.

Change requests

To request a correction or ask who handles a policy matter, use the account support path and identify the relevant clause. We may ask for account details before changing personal records.

Find Answers in raden11 Terms & Conditions

These Terms & Conditions answers cover the searches we hear most often before an account is opened. They focus on eligibility, account records, payment references, device access and requests for policy changes, so you can check the relevant condition before moving from the page to account creation.

They cover account creation, phone verification, access rules, wallet references, cookies, account security, record retention, policy changes and support requests. They apply when you open, access or continue using an account.

Access or eligibility depends on local law. You must use the service only where local law permits and provide accurate location and account details if we need to assess an access condition.

Phone verification links account access to the contact detail you provide. Our Terms & Conditions allow us to request that step before access or a policy-related account change is completed.

Yes. DANA, OVO, GoPay and QRIS may appear as wallet or payment references. The terms explain that a transaction record can be checked against your account when clarification is needed.

Contact us through the account support path with the exact correction requested. We may pause the relevant account action while checking identity, phone verification or a connected wallet reference.

Cookies can preserve a device session, so clearing them may lead to another login or verification step. The policy still applies to the account, even when your browser data is removed.

Send the request through the account support path and name the clause or record involved. We will assess the request against the current Terms & Conditions and applicable local requirements.

raden11 Terms & Conditions for Your Account

Contact Us About a Terms Question

Check How We Handle Account Terms

Data handling

Cookies

Account security

Record retention

Policy changes

Change requests

Find Answers in raden11 Terms & Conditions

01 What do raden11 Terms & Conditions cover?

02 Can I access raden11 from Indonesia?

03 Why does phone verification appear in the terms?

04 Do the terms mention DANA and QRIS records?

05 What happens if my account details are incorrect?

06 How do cookies affect these Terms & Conditions?

07 How can I request a change to the policy?

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